Dhealthstore
Reviews and Complaints
www.dhealthstore.com
Anonymous
Universal City, California
Order shortage
Ordered back in November and only got half my order. I have sent 3 emails and left numerous voice messages with no resolution. Very bad way to do business. I have even tried reaching out on FB to no avail. I would like to use them, but the way they treat their customers im not for sure if i will ever order from them again. I really try to support black business. I would just say be aware if you order from them. Product is good, but customer service in very poor!
Loss:
$10
Reason of review:
Poor customer service
Preferred solution: Deliver product or service ordered
1 comment
Anonymous
Candiac, Quebec
Dhealthstore - took forever to rcv products
I had placed my order November 2015, and received them in late February. I do understand that he had a huge sale for Black Friday that lasted for over a week I believe, and I was totally aware that it would take longer than usual. But 3 months with nothing is just ridiculous. I DM'd djheuty on twitter for a refund, and he told me to email somebody for it, including my order#. I sent an email about 3x, with no response. After a week of waiting, i messaged djheuty again (I wasn't too nice at this point) and because of that I got my mail within a week LOL. After I recieved it I made sure to let him know, and thanked him for speeding up the shipping. But let's be real, had I not sent that DM to him I'm pretty sure I would still be waiting for my products. I wasnt too pleased that my products weren't in the best condition, one of my oils was starting to leak. And another jar wasnt closed properly. but other than that, i received everything else fine. This isn't the first time I'm ordering form Dhealthstore, i wouldn't go as far to call them a scam. I'm sure something happened during the transitioning of becoming Dherbs and he hasn't been able to get himself on his feet just yet. However, that is no excuse for the horrible customer service.
Pros:
- Willingness to resolve quickly
Cons:
- Shipping fulfillment
Reason of review:
Damaged or defective
1 comment
Anonymous
Hoover, Alabama
Order Still Processing/Never Received
Taking a little longer to get products ordered this time around. I have never had a problem in the past with getting my orders shipped out within 5 days from the date of the order. I ordered my Full Body Detox (for the 5th time) on Feb 28, 2016 and it is still in the processing status. I have called and tried to check the order of my status every day since March 3rd and I never get an answer. I have sent numerous emails without a response. I would love to know what is going on...filed a dispute with my bank to get my money refunded.
Loss:
$72
Pros:
- Products received in the past
Cons:
- Shipping fulfillment
- No contact
- No reply to email
Reason of review:
Order processing issue
Preferred solution: Deliver product or service ordered
1 comment
Anonymous
New York, New York
Dhealthstore Full Body Detox Review from New York, New York
I too placed an order on 2/5/2016 and from now i have not received my order and the phone number is detouring me to voice recording. I have not gotten a response from the email i sent regarding my order. For shame. I have read, reviewed and heard so many wonderful stories about the products and for them to be unprofessional is beyond. I hope they are reading what's going on and quickly rectify this problem. If they are not going to send my product then refund my money. I paid $15. 2 day shipping. It is now almost 3wks. Again for shame on DJEHUTY MA AT-RA
Reason of review:
Order processing issue
1 comment
Anonymous
Los Angeles, California
Dhealthstore Shipping Service Review
Took a long time to ship products, and never got a professional person on the phone.
Reason of review:
Order processing issue
Anonymous
Poor Customer Service
I ordered several items from them on December 8 2015, and as of February 1, 2016 I still haven't received all of my items, however when I log into my account on their website it says that my order is complete. I use to promote their herbs because of the great prices & services, now I believe that the business has out grown the owners ability to maintain a happy customer base. They never answer their customer service phone number and they take several weeks to answer their emails. After being a dedicated customer for over 5 years now back when the owner was with Dherbs.com & then transitioned over to Dhealthstore.com, I must say that I'll never order any more products from them again. It's unfortunate that it has come to this because of very poor customer service.
Loss:
$44
Pros:
- Products received
Cons:
- Time it took to receive the product
Reason of review:
Order processing issue
Preferred solution: Deliver product or service ordered
3 comments
Anonymous
Bellevue, Washington
Dhealthstore Shipping Service Review
Ive personally never had a problem with getting any of my orders over the past three years that i've ordered.I didnt really have to wait long either and i love the products.
Reason of review:
On time delivery
Daphane Swv
I got scewed too.
Same issue. Paid for the full body detox and also paid extra for 2day shipping and it's been a month. I purchased because of the reputation of Djehuty Ma’at-Ra as being an honest righteous person. I guess when money is concerned that honesty goes out the window. I do not know how this company stays in business. I will be doing a charge back with my bank. No wonder Dherbs is out marketing them. Even though their products cost more I hear their customer support is on point. Shame on you DHealthstore, you claim and want to be better than DHerbs, then act like it! Bunch of thieves.
Loss:
$68
Cons:
- Never shipped my full order and never responded to my calls
Reason of review:
Poor customer service
3 comments
Anonymous
Los Angeles, California
Dhealthstore - Review in Health and Beauty category from Los Angeles, California
This store is Very unprofessional!!!!!!!!!
Reason of review:
Poor customer service
2 comments
Anonymous
Detroit, Michigan
BUYER BEWARE!!! Never Received Product, No Customer Service
Made a purchase form this company almost two weeks ago from their website, and the website shows the order is still processing. No customer service is available nor has any action been taken on the behalf of the company to resolve matter. I'm going to continue to pursue them for my refund. I've recently learned that the store is currently closed, however, they're still taking orders. It's a shame because I thought I finally found a business that wasn't out to scam people, guess I was wrong. BUYER BEWARE!!!
Reason of review:
Order processing issue
5 comments
Anonymous
London, England
Not received products
I have not received my products and it's been over 2 months now. I received 1 product out 4 ordered and spent over $100. I have sent emails made phone calls but the phone has been put down and have not had one answer to my emails. This is totally unacceptable and would not be ordering with Dhealthstore ever again as this is like daylight robbery. Every time I call customer service they never pick up and the phone gets cut off and I haven't even received any notification or correspondence to tell me where my products are. Disgusting service.
Loss:
$100
Cons:
- No contact
- Very poor
- Paid but no products
Reason of review:
Problem with delivery
Preferred solution: Deliver product or service ordered
5 comments
Anonymous
Columbia, South Carolina
Dhealthstore Online Order Review from Columbia, South Carolina
I placed several orders with DHealthStore in the past. This recent order I placed was LAST YEAR! Over 5 months ago. I never received my order, and none of the customer service ever responded to my phone calls, voice messages or emails. The money was taken off my credit card and my order was NEVER sent to me. Also, I received another order where one of my herbal bottles were opened, the plastic label for protection was not on there, and there were only 9 out of 100 herbal supplements in the bottle on top of the bottle being dirty. You try to put your money into a black owned and operated business and it's always mediocrity and terrible customer service. I will never be ordering from them again and I would not advise anyone else to order from "DhealthStore" either.
Reason of review:
Order processing issue
Anonymous
Canal Winchester, Ohio
NEVER RECEIVED PRODUCTS
I have been a customer for a few years and have never had any issues. I placed an order Dec 30 2015 and 2 months later NOTHING. I have emailed and called the company and was told "I'm sorry you have the wrong company, some guy was scamming everyone, sorry about your lost??? hun? I knew D'Hejuty was making a transition from dhealthstore to dherbs but to act like he had NO affiliation with his prior company is very unprofessional ... NEVER will I order from them again. Sticking with Dr. Sebi.
Reason of review:
Order processing issue
4 comments
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Verified Reviewer | Charlton, MassachusettsDhealthstore Online Order Review from Charlton, Massachusetts
Placed my 90.00 order over a month ago, dhealthstore will not answer the phone or return my multiple phone and e-mail messages! My debit card was charged and they wont send my order or credit my card ! Always order from here and love the products, but will not order from here anymore....horrible customer service!
Reason of review:
Order processing issue
6 comments
Anonymous
Louisville, Kentucky
Nasty And Lies Review
Never buy anything from them they took my money and never got my cleanses
Reason of review:
Not as described/ advertised
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Your comment is successfully posted.
Thank you for your support. As we undergo a major transition, we apologize for the delay in your order.
Because we use only the best herbs from all over the world, sometimes production is slowed due to the delay of an herbal shipment.
Due to the large volume of orders we receive and the amount of inquiries that are health related rather than order related, our phones and email lines stay overloaded.
Please send your name, email address, and order number to jacob.dhs@***.com so that we can resolve this issue for you.